Question 1

What do we do?

Accepted Answer

We are a power solutions provider, catering for residential, automotive, marine, agricultural, commercial, and industrial needs. We supply alternative energy sources to the conventional utility supply. This is in the form of Solar PV systems, battery incorporated systems, generators, and solar pumps. We also supply products separately for the installers, resellers, and the DIY person.

Question 2

How do we do it?

Accepted Answer

We access your requirement based on given or obtained information, we then design, suggest, and propose the relevant solution for your application. We always consider the viability of the system in the long and short term, emerging technologies, changing legislation, and budget.

Question 3

What makes us unique?

Accepted Answer

We stand by our quality and reliability ethics, even if it means we must step away from a project or product sale, we pride ourselves in having problem free solutions out in the field. We would go through the greatest lengths to ensure that what we have supplied is nothing but the best. In terms of products and workmanship.   We also offer a service level agreement with all our installed solutions; at any time of any day we are available for assistance over the phone and on site if required. We can also offer more in-depth service level agreements that cover the cleaning of PV modules, periodic checking of systems and any form of preventive maintenance where required, most of our solutions are completely maintenance free.

Question 4

How does it work?

Accepted Answer

We have various different solutions for their applications, there are solar powered solutions that supplement usage during sun hours, there are systems with batteries and or generator incorporated for storage, then there are solutions that only require back, and other which only require pumping like in agriculture, it is mostly a conversion of one type energy to electrical energy so that it can be utilized.

Question 5

What do I need?

Accepted Answer

Firstly, you need to establish which categor your solution or product would fall under:  Residential or Business  Automotive Marine Or Solar pumping Then you need to answer the appropriate questionnaire to establish what solution is suitable for your needs, or if the questionnaire seems too complex or you don’t have all the information we guide you through it and obtain whatever info is required to establish your requirement. Once we understand your requirements, we go further into the design process of customization for your specific needs and budget.

Question 6

What are the best inverters?

Accepted Answer

Inverters convert a DC power source to AC, the type inverter required is mostly dependent on the application. The main categories are  High frequency switching transformer-less (HFTL) Low frequency switching transformer-based (LFTB) HFTL is suitable for PV-grid tie inverters and online UPS for sensitive equipment LFTB is suitable for battery inverters.

Question 7

What are the best batteries?

Accepted Answer

Battery technologies are still ages from perfect, there are pros and cons to all available technologies. For power solutions it is mostly:   Lead Acid batteries (LA) Lithium-Ion batteries (LI) LA is mostly suitable for applications with stable temperatures, non-frequent cycling and long charge and discharge periods.  LI is good for all the above and the inverse. Except for in extreme cold temperature LI cannot charge, the only factor limiting LI for being the only technology is the cost.

Question 8

Which solar panels should I choose?

Accepted Answer

The technologies here are mostly divided into MONO and POLY-crystalline, a simple non complex summary is:   MONO where there is a space restraint POLY for all other applications.

Question 9

How long do we guarantee our inverters?

Accepted Answer

All our inverters have a minimum of 5-year guarantee.

Question 10

How long do we guarantee our other power electronics?

Accepted Answer

There is a 5 year guarantee on other power electronics.

Question 11

How long do we guarantee our batteries?

Accepted Answer

Lead acid batteries come with a 1-3-year warranty depending on the manufacturer, Lithium ion mostly 10 years.

Question 12

How long do we guarantee our solar panels?

Accepted Answer

An industry standard is 10-12-year workmanship warranty and 25-30-year performance warranty.

Question 13

How long do we guarantee our installation workmanship?

Accepted Answer

We offer a 5-year workmanship warranty on our installations and workmanship affiliated therewith.

Question 14

What will it cost?

Accepted Answer

The cost will depend on the applicable solution, we have a range of combos put together for indicative purposes.

Question 15

How do our prices compare with competitors?

Accepted Answer

We strive to always stay competitive and am willing to beat or match any price in the form of a formal quotation.

Question 16

What is your payment arrangement?

Accepted Answer

For products we require full payment upfront. For projects we generally work on an 80% deposit and the balance 20% post commissioning.

Question 17

How long does it last?

Accepted Answer

Generally, the products outlast their warranties by far, however there are many factors that play a role in the longevity of various products.

Question 18

How long does an installation take?

Accepted Answer

From commencement of a project it generally takes 2-3 weeks to get stock ready and prepare and the installing itself would depend on the magnitude, from 1 day up to 2 weeks, some cases even longer for large projects.

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